Client Support Specialist Job (Milpitas, CA, US)

Requisition #: 60686
Job Title: Client Support Specialist
Country: United States
State: California
City: Milpitas
Employment Status: Full Time
Division:

Job Responsibilities:
(Description)

Qualifications Required:
(Experience, Skills, Academic)


- At least 2 years in a customer service environment with the ability to demonstrate positive results, professionalism, and a strong focus on Client Satisfaction is required.
- Ability to learn new and complex Payroll, Tax and software related information in both a classroom and in a hands-on environment. The ability to take basic concepts and apply them to new and more complex situations.
- Initiative: the ability to seek out answers, solutions, and positive outcomes for both the client and ADP
- Organizational Skills: the ability to multi-task, set priorities, and follow up on all client commitments
- The ability to collaborate with business partners and work in a team environment.
- Ability to maintain composure in stressful, unexpected circumstances; not easily taken off course; ability to be a calming or settling influence
- Maintains a conscious balance between work and personal life so that one doesn't dominate the other
- Learning agility and the self awareness to recognize the need for behavioral change; tendency to seek feedback and response constructively when feedback is given, making behavioral adjustments as needed
- Negotiation and problem solving skills
- Excellent Communication skills both verbal and written.
- Experience in a call center environment preferred.
- Bachelor's Degree preferred

About ADP: We power organizations with insightful solutions that drive business success. Consistently named one of the "Most Admired Companies" by FORTUNE® Magazine, and recognized by Forbes® as one of "The World's Most Innovative Companies," ADP has over a half-million clients around the globe and 60+ years of experience as a world-wide leader of business outsourcing solutions.


ADP is an Equal Opportunity/Affirmative Action Employer; M/F/D/V. ADP believes that diversity leads to strength.

J2WCORE

All Locations: United States, Milpitas, CA


Education:
Job Category: Client Service
Area of Interest: Customer Service / Support